Job Opportunity: Privacy Rights Operations Analyst At Induslnd Bank
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IndusInd Bank is hiring a Privacy Rights Operations Analyst in Navi Mumbai to operationalize Data Principal Rights under India’s Digital Personal Data Protection Act (DPDPA) and align with global privacy regimes like GDPR and CCPA, with ownership of DPAR/DSAR workflows, SLAs, metrics, simulations, and audit readiness.
Role overview
- Title: Privacy Rights Operations Analyst; Location: Navi Mumbai; Function: Privacy operations, governance, and stakeholder orchestration across Legal, IT, HR, Security, and business teams.
Key responsibilities
- Rights handling
- Own intake, verification, scoping, and fulfillment of Data Principal Access Requests (DPARs) and other statutory rights (access, correction, deletion, portability, grievance redressal) within legal timelines.
- Define escalation paths for complex cases; coordinate with Legal/IT on feasibility, redaction, and secure delivery; ensure consistent, defensible outcomes.
- SLA and audit discipline
- Maintain complete, auditable logs for all requests and responses; monitor SLA adherence and initiate corrective actions for breaches.
- Run periodic DSAR simulations to test readiness, surface gaps, and implement process/tooling improvements.
- Playbooks and enablement
- Draft and update SOPs for request handling (identity checks, data discovery, redaction, delivery, retention); train functional teams and first‑line handlers.
- Metrics and reporting
- Define and track KPIs: average response time, SLA compliance rate, backlog, volume trends by right/source, top causes of escalations; publish dashboards for governance forums.
- Regulatory watch and incident support
- Monitor developments under DPDPA Rules/Guidelines and map intersections with GDPR/CCPA; update procedures accordingly.
- Support investigations into complaints or breaches relating to data principal rights; partner with Security and Legal on corrective and preventive actions.
Required qualifications
- Bachelor’s in Law, Computer Science, or Information Security; 8–10 years’ experience in privacy operations, info‑governance, or regulated compliance functions.
- Strong grasp of DPDPA, GDPR, CCPA; experience translating regulatory obligations into stepwise operational workflows.
- Familiarity with privacy management platforms for request orchestration, identity verification, workflow tracking, and reporting.
- Capability to assess preventive/detective technical controls (data discovery, access governance, redaction, audit logging).
- Clear, structured communication to explain complex privacy topics to senior stakeholders and cross‑functional teams.
Success indicators
- On‑time, accurate closure of all rights requests with zero critical audit observations; robust, evidence‑backed trails for regulatory inquiries.
- Mature playbooks, periodic simulations, and continuous improvements that reduce escalations and cycle times.
- KPI‑driven operations enabling capacity planning, technology upgrades, and compliance risk reduction.
Ideal candidate profile
- Hands‑on DPAR/DSAR operations experience in BFSI or other highly regulated sectors; proven record building SOPs, implementing tools, and passing audits.
- Collaborative operator who can align Legal, IT, Security, HR, and business units to meet statutory timelines and quality bars without compromising least‑privilege and confidentiality.
Official Notification: https://app1100.workline.hr/CandidatePortal/75514e4e-902b-4399-bfa0-5292d66fe2b4/Data-Privacy-Lead-Job-in-Vashi-VRSCCL-Office-65727
Keywords: IndusInd Bank privacy jobs, Privacy Rights Operations Analyst, DPDPA India, GDPR DSAR, CCPA compliance, Data Principal Access Requests, DPAR workflow, privacy SLA, DSAR simulation, privacy KPIs, audit readiness, Navi Mumbai privacy role.
